Measuring sustainability progress

Assessing stakeholder engagement (materiality matrix)

Materiality 2020   GRI 103-1

Kuehne+Nagel's materiality assessment is based on a permanent dialogue with stakeholders and we reassess our material issues every two years. The process of identifying material issues:

  1. Inputs: Identify economic, social and environmental topics with the Executive Board with their experience of importance of the topics.
  2. Assessment: Evaluate which topics are material to Kuehne+Nagel and our stakeholders. Participating stakeholders are from: top and senior management of Kuehne+Nagel, customers, suppliers and NGOs.
  3. Agreement: Final set of material topics agreed based on analysis of relevance and potential impact and mitigating measures.
  4. Reporting: Sustainability Report

The 2020 materiality review contains the assessment from 2019, which means the list of the material topics, scoring and definitions stayed the same. The material topics are divided in five clusters:

  • Management
  • Supply chain
  • Employees
  • Environment
  • Governance

The review from 2019 included external and internal stakeholders, industry peer research, mapped regulatory risks and macro trends to support establishing a comprehensive sustainability issues landscape.

The assessment was used to help prioritise our resources and investments in the context of the changing business environment and importance to external stakeholders. We identified five clusters for 22 material issues, see matrix below.

Responsibility: After analysing the issues, the main focus topics in alleviating the potential negative impact Kuehne+Nagel could have on people or the environment are: occupational safety and health; efficient use of resources; fair treatment of workers; diversity and equal opportunities; business preparedness, resilience and disaster response.

Risk: For the risk for our business reputation and financial risk we identified the following issues: Greenhouse gas emissions, management of dangerous goods, ethics and governance, sustainable supply chain, customer relations and satisfaction.

The difference between internal and external opinions is not significant. The main four material aspects are: customer relations and satisfaction, fair treatment of workers, occupational safety and health, data privacy and security. These material aspects are of the same importance to Kuehne+Nagel internal and external stakeholders.  GRI 102–47; GRI 103–1

Internal engagement for materiality assessment

We engaged with senior and top-level Kuehne+Nagel executives and employees from all parts of the business (Operations, Compliance, Procurement, Corporate development, Sustainability Regional Specialists) in an internal survey to hear opinions on which issues are important for Kuehne+Nagel's business. The number of responses was 72.

External engagement for materiality assessment

We engaged Kuehne+Nagel’s external stakeholder groups, such as Customers, Suppliers, NGOs in an external survey to provide us with opinions of what issues are important in their relationship with Kuehne+Nagel. The number of responses was 46. For Materiality Assessment 2019 Kuehne+Nagel did not interview Investors. The plan is to organise interviews with Investors to attain information for the new assessment in 2021.

Materiality Matrix 2019


Source: GRI, Kuehne+Nagel adopted

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