Measuring sustainability progress

Ensuring business continuity and disaster response


Business Continuity and disaster response has a great value for organisations to be prepared for any natural or human incurred disaster. The people and operations can be saved with defined processes and responses, such as providing first aid and support on the spot.

Business preparedness, resilience and disaster response was also addressed in the materiality matrix in this report and considered as very important for stakeholders and their decisions.


In 2019, following the expansion of the global business continuity programme to comply with both the ISO 22301 Business Continuity Management (BCM) and the ISO 27001 Information security standards, our global business impact analysis and definition of critical processes with their related applications and software was completed.

Target and outcome 2020

In 2020, prepared disaster response proved essential in acting fast from a global point of view, with the right priorities, when the world locked down.

From January to March 2020, we monitored the activation of local business continuity plans per country as the virus moved from east to west. At the peak in April, we had 98 out of 1200 locations closed either due to a drop in customer activity or local governmental decree. Through swift response from crisis management teams, Kuehne+Nagel was able to keep operations going from home, offices and warehouses throughout the crisis. The global BCM crisis team is continuously assessing our “ability to serve our clients and protect our employees” through a framework of reporting and alert codes.

A separate Covid-19 framework of guidelines, procedures and best practices were fine-tuned in March 2020, based on new risk assessments that had not been considered in the original BCM programme.